Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the imatic.ai website, the imatic.ai Voice AI Orchestration Platform, and the imatic scheduling & calendar product (collectively, the “Services”) provided by Vizionsys Technologies Private Limited (“Vizionsys”, “imatic.ai”, “we”, “us”, or “our”). By accessing or using the Services, you agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not use the Services.
Contents
1. Acceptance & eligibility
You must be at least 18 years old (or the age of majority in your jurisdiction) and able to form a binding contract to use the Services. If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and “you” refers to that organization.
2. The Services
imatic.ai provides a platform to deploy and manage voice AI agents and to schedule, manage, and synchronize meetings and bookings, including optional integration with your calendar via the Google Calendar API. We may add, modify, or discontinue features at any time. We strive for high availability but do not guarantee that the Services will be uninterrupted or error-free.
3. Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate information, to keep it up to date, and to notify us promptly of any unauthorized use. We may suspend or terminate accounts that violate these Terms or that we reasonably believe are being used for fraudulent or unlawful activity.
4. Google & third-party services
When you connect a Google Account, your use of Google services through the Services is also subject to Google’s terms and policies. Our access to and use of Google user data is described in our Privacy Policy and complies with the Google API Services User Data Policy, including the Limited Use requirements. You can revoke our access at any time from your Google Account permissions. We are not responsible for third-party services, and their availability or changes may affect related features of the Services.
5. Acceptable use
You agree not to, and not to permit anyone to:
- Use the Services for any unlawful, harmful, fraudulent, or abusive purpose.
- Violate any applicable telecommunications, anti-spam, privacy, or consumer-protection laws, including obtaining required consent before placing calls or messages.
- Infringe the intellectual property or privacy rights of others.
- Attempt to gain unauthorized access to, disrupt, or reverse engineer the Services or their underlying systems, except to the extent permitted by law.
- Introduce malware, or use the Services to send unsolicited or deceptive communications.
- Resell or provide the Services to third parties except as expressly permitted.
6. Your content & data
You retain all rights to the data and content you submit to the Services (“Your Data”), including calendar and booking data. You grant us a limited license to host, process, and transmit Your Data solely to provide and improve the Services and as described in our Privacy Policy. You are responsible for ensuring you have the necessary rights and consents for Your Data.
7. Intellectual property
The Services, including all software, text, designs, and trademarks (including “imatic.ai”), are owned by Vizionsys or its licensors and are protected by intellectual property laws. Except for the rights expressly granted to you, we reserve all rights. You may not copy, modify, or create derivative works from the Services without our permission.
8. Fees & billing
Some features are offered on paid plans. Fees, billing cycles, and plan details are presented at the time of purchase. Unless stated otherwise, fees are non-refundable and exclusive of applicable taxes. We may change pricing on prospective notice. Failure to pay may result in suspension or termination of paid features.
9. Disclaimers
The Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free, or that any data, including calendar synchronization, will always be accurate or timely.
10. Limitation of liability
To the maximum extent permitted by law, Vizionsys and its affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising out of or related to your use of the Services. Our total liability for any claim relating to the Services will not exceed the greater of the amounts you paid us for the Services in the 12 months before the claim, or INR 10,000.
11. Indemnification
You agree to indemnify and hold harmless Vizionsys and its affiliates from any claims, damages, and expenses (including reasonable legal fees) arising from your use of the Services, Your Data, or your violation of these Terms or applicable law.
12. Termination
You may stop using the Services and delete your account at any time. We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Services or other users. Upon termination, your right to use the Services ends; sections that by their nature should survive (including ownership, disclaimers, limitation of liability, and governing law) will survive.
13. Governing law & jurisdiction
These Terms are governed by the laws of India, without regard to conflict-of-laws principles. The courts located in Bengaluru, Karnataka, India will have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Services.
14. Changes to these Terms
We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date above and, where appropriate, notify you. Your continued use of the Services after changes take effect constitutes acceptance of the revised Terms.
15. Contact
Vizionsys Technologies Private Limited
CIN: U72900KA2021PTC151348
Bengaluru, Karnataka, India
hello@imatic.ai