Terms of Service

Last updated: August 7, 2026  ·  Effective: August 7, 2026

These Terms of Service (“Terms”) govern your access to and use of the imatic.ai website, the imatic.ai Voice AI Orchestration Platform, the imatic scheduling & calendar product, and the imatic survey product (collectively, the “Services”) provided by Vizionsys Technologies Private Limited (“imatic.ai”, “we”, “us”, or “our”). By accessing or using the Services, you agree to be bound by these Terms, our Privacy Policy, and our Acceptable Use Policy. If you do not agree, do not use the Services.

1. Acceptance & eligibility

You must be at least 18 years old and able to form a binding contract to use the Services. If you use the Services on behalf of an organization, you represent that you are authorized to bind that organization to these Terms, and “you” refers to that organization.

If you have signed a separate written agreement with us covering the Services, that agreement governs to the extent it conflicts with these Terms.

2. Definitions

Services

The imatic.ai website, voice AI platform, scheduling & calendar product, survey product, APIs, and related documentation and support.

Your Data

All content and data you or your End Users submit to, or generate through, the Services — including call audio, recordings, transcripts, survey responses, calendar and booking data, contacts, and documents.

End User

Any person who interacts with the Services through you — someone your agent calls or who calls you, a survey respondent, or a booking invitee.

Output

Text, speech, summaries, classifications, or other material generated by the Services in response to a prompt, conversation, or configuration.

Sub-processor

A third party we engage to process data on our behalf in order to provide the Services, as listed at imatic.ai/subprocessors.html.

3. The Services

imatic.ai provides a platform to build, deploy and manage voice AI agents, to schedule and synchronize meetings and bookings (including optional integration with your calendar via the Google Calendar API), and to run surveys. We may add, modify, or discontinue features. Where we discontinue a material feature you actively use, we will give you reasonable prior notice.

We strive for high availability but do not guarantee the Services will be uninterrupted or error-free. Any uptime commitment applies only if it is stated in a separate written agreement signed by us.

4. Accounts & organisations

You are responsible for maintaining the confidentiality of your account credentials and API keys, and for all activity under your account. You agree to provide accurate information, keep it up to date, and notify us promptly of any unauthorized use.

Where your account belongs to an organisation, the organisation’s administrators can access, modify, restrict, export, and delete data in that account, including data associated with individual users. You are responsible for who you grant administrative access to, and for telling your users what those administrators can see.

5. Outbound calling & messaging compliance

You represent and warrant that, for every call, message, or recording you make using the Services, you will:

• Obtain and keep records of the consents required by applicable law before contacting a person.
• Honour do-not-call and do-not-disturb registers. In India this includes TRAI’s DND framework and the Telecom Commercial Communications Customer Preference Regulations; where you send commercial communications you are responsible for DLT registration of your sender identities, headers, and templates.
• Comply with equivalent rules in every other jurisdiction you call into — including, for calls to the United States, the Telephone Consumer Protection Act and applicable state law, and any rules on artificial or prerecorded voices.
• Disclose that the call is being recorded, and that the caller is an automated system, wherever the law requires it, and configure your agent accordingly.
• Respect calling-hour restrictions and opt-out requests, and process opt-outs promptly.
• Present accurate caller identification and not spoof or misrepresent your identity.

We may suspend calling capability immediately where we reasonably believe it is being used unlawfully, or where a telephony provider or regulator requires it.

6. AI outputs

The Services use artificial intelligence. AI systems are probabilistic: they can be inaccurate, incomplete, or inappropriate for a given situation, and the same input may not produce the same Output twice. Speech recognition accuracy in particular varies with audio quality, accent, language, and background noise.

• You are responsible for reviewing Outputs before relying on them, and for putting human review in place wherever the stakes require it.
• Outputs are not professional advice. Do not use the Services as a substitute for qualified legal, medical, financial, or other professional judgement.
• Do not use the Services to make decisions with legal or similarly significant effects about a person on a solely automated basis.
• As between you and us, and to the extent permitted by law, you own the Outputs generated for your account. Outputs may not be unique, and similar Outputs may be generated for others.
• You are responsible for ensuring Outputs you publish or act on comply with applicable law.

7. Acceptable use

Your use of the Services is governed by our Acceptable Use Policy, which forms part of these Terms. In summary, you agree not to, and not to permit anyone to:

• Use the Services for any unlawful, harmful, fraudulent, deceptive, or abusive purpose.
• Violate telecommunications, anti-spam, privacy, or consumer-protection laws, including the consent obligations in section 5.
• Impersonate any person or organisation, or clone or imitate a real person’s voice without their documented consent.
• Infringe the intellectual property or privacy rights of others.
• Attempt to gain unauthorized access to, disrupt, probe, or reverse engineer the Services or their underlying systems, except to the extent that restriction is prohibited by law.
• Introduce malware, or send unsolicited or deceptive communications.
• Resell, sublicense, or provide the Services to third parties except as expressly permitted.
• Use the Services to build a competing product, or to benchmark them for publication without our written consent.

8. Your Data & licence

You retain all rights to Your Data. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, process, transmit, and display Your Data, and to create derived records such as transcripts and analytics, solely to provide, secure, and support the Services for you and as described in our Privacy Policy. This licence ends when Your Data is deleted.

You represent that you have all rights and consents necessary for Your Data to be processed through the Services, and that doing so will not violate any law or third-party right. You are responsible for the accuracy and legality of Your Data.

9. Privacy & data protection

Our handling of personal data is described in the Privacy Policy. For data about your End Users, you act as the controller (Data Fiduciary) and we act as your processor: we process that data only on your documented instructions, keep it confidential, apply appropriate security measures, engage Sub-processors only under equivalent obligations, assist you with data subject requests and breach notification, and delete or return the data on termination as set out in section 17. Enterprise customers may request a separate data processing agreement.

10. Google & third-party services

When you connect a Google Account, your use of Google services through the Services is also subject to Google’s terms and policies. Our access to and use of Google user data is described in our Privacy Policy and complies with the Google API Services User Data Policy, including the Limited Use requirements. You can revoke our access at any time from your Google Account permissions.

The Services interoperate with telephony, speech, language-model, payment, and calendar providers. Your use of those providers may be subject to their own terms, and you are responsible for complying with them where you select or supply credentials for a provider. We are not responsible for third-party services, and their availability, pricing, or changes may affect related features.

11. Intellectual property & feedback

The Services, including all software, models, text, designs, and trademarks (including “imatic.ai”), are owned by us or our licensors and protected by intellectual property laws. Except for the limited right to use the Services granted here, we reserve all rights. You may not copy, modify, or create derivative works from the Services without our permission.

If you send us feedback, suggestions, or ideas about the Services, you grant us a perpetual, irrevocable, royalty-free licence to use them without restriction or obligation to you. We will not identify you as the source without your permission.

12. Fees, billing & taxes

Some features are offered on paid plans. Fees, billing cycles, included usage, and overage rates are presented at the time of purchase. Subscriptions renew automatically for successive periods unless cancelled before the renewal date.

• Usage-based charges (such as call minutes) are billed in arrears against your plan or wallet balance. You are responsible for charges incurred under your account, including by your users.
• Fees are exclusive of taxes. You are responsible for applicable taxes, including GST, other than taxes on our income. Where required, we will issue a tax invoice.
• We may change pricing on prospective notice, effective from your next renewal.
• Undisputed amounts not paid when due may accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower, and non-payment may lead to suspension under section 16 or termination under section 17.
• Payments are processed by our payment processor. We do not store card details.

13. Refunds & cancellation

Cancellation and refund terms, including how to cancel and how long refunds take to reach you, are set out in our Refund & Cancellation Policy, which forms part of these Terms.

14. Confidentiality

Each party may receive non-public information from the other. The receiving party will use it only to perform under these Terms, protect it with at least reasonable care, and disclose it only to personnel and advisors who need it and are bound by confidentiality obligations. This does not apply to information that is public through no fault of the receiving party, was already known to it, or is independently developed. A party compelled to disclose by law may do so, giving the other party notice where legally permitted.

15. Beta features

We may offer features labelled beta, preview, or experimental. They are provided as-is, may be changed or withdrawn at any time, are excluded from any availability or support commitment, and should not be used for production or regulated workloads.

16. Suspension

We may suspend your access, in whole or in part, where we reasonably believe it is necessary to prevent harm — for example because of a material breach of these Terms or the Acceptable Use Policy, unlawful calling activity, a security threat, non-payment, or a requirement imposed on us by a provider, court, or regulator. Except where immediate action is needed, we will give you notice and an opportunity to fix the problem, and we will restore access once it is resolved.

17. Term, termination & data export

These Terms run for as long as you use the Services. You may stop using them and close your account at any time. We may terminate for material breach that is not cured within 30 days of notice, or immediately where the breach cannot be cured or where required by law. Either party may terminate a subscription at the end of its then-current term.

On termination your right to use the Services ends. For 30 days afterwards you may request an export of Your Data in a machine-readable format; after that we delete it in line with the retention periods in our Privacy Policy, except where the law requires us to keep it. Sections that by their nature should survive — including 8 (as to ownership), 11, 12 (for amounts accrued), 14, 18, 19, 20, 24 and 27 — survive termination.

18. Warranties & disclaimers

We warrant that we will provide the Services with reasonable skill and care. Except as expressly stated, the Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

We do not warrant that the Services will be uninterrupted, secure, or error-free; that AI Outputs or transcriptions will be accurate or complete; that calendar synchronization will always be timely; or that calls will connect, since delivery depends on telephony networks outside our control. Nothing in these Terms excludes liability that cannot lawfully be excluded.

19. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenue, data, or goodwill, arising out of or related to the Services, even if advised of the possibility.

Our total aggregate liability for all claims relating to the Services will not exceed the greater of the amounts you paid us in the 12 months before the event giving rise to the claim, or INR 10,000.

These limits do not apply to your payment obligations, to either party’s breach of section 14, to your indemnity obligations under section 20, or to liability for death or personal injury caused by negligence, fraud, or wilful misconduct.

20. Indemnification

You agree to indemnify and hold harmless imatic.ai and its affiliates from any third-party claims, damages, fines, and expenses (including reasonable legal fees) arising from Your Data, your Outputs, your calling or messaging activity, or your violation of these Terms, the Acceptable Use Policy, or applicable law. We will notify you of the claim, allow you to control the defence with counsel of your choosing, and cooperate reasonably at your expense.

21. Force majeure

Neither party is liable for a failure or delay caused by events beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, epidemics, labour disputes, government action, failures of telecommunications networks or power supply, and outages at third-party infrastructure providers. Payment obligations are not excused.

22. Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign them to an affiliate, or in connection with a merger, acquisition, or sale of substantially all our assets. Any other attempted assignment is void. These Terms bind each party’s permitted successors.

23. Notices

We give notice by email to the address on your account or by in-product notification; such notice is effective when sent. You give notice to us at hello@imatic.ai, effective on receipt. Keep your account email current — you are responsible for notices sent to a stale address.

24. Governing law, jurisdiction & disputes

These Terms are governed by the laws of India, without regard to conflict-of-laws principles. The courts at Bengaluru, Karnataka, India have exclusive jurisdiction, and each party submits to that jurisdiction.

Before starting proceedings, the parties will try in good faith to resolve the dispute by negotiation for 30 days after written notice. Either party may seek injunctive relief at any time to protect its intellectual property or confidential information. Nothing here limits a consumer’s right to bring proceedings where their local law entitles them to.

25. Export controls & sanctions

You may not use or export the Services in violation of applicable export-control or sanctions laws. You represent that you are not located in, or ordinarily resident in, a country or territory subject to comprehensive sanctions, and that you are not on any restricted-party list.

26. Publicity

Neither party will use the other’s name or logo publicly without prior written consent. If you give consent and later withdraw it, we will stop the use within a reasonable period.

27. General

These Terms, together with the Privacy Policy, Acceptable Use Policy, Refund & Cancellation Policy, and any order form or written agreement between us, are the entire agreement and supersede prior discussions. If a provision is held unenforceable, it is modified to the minimum extent needed to make it enforceable and the rest remains in force. A failure to enforce a right is not a waiver of it. The parties are independent contractors; nothing creates a partnership, agency, or employment relationship. There are no third-party beneficiaries. In case of conflict, a signed written agreement prevails over these Terms, and these Terms prevail over any purchase-order terms you issue.

28. Changes to these Terms

We may update these Terms. When we make material changes we will update the “Last updated” date above and notify account holders by email or in-product notice before the change takes effect. Your continued use of the Services after that date constitutes acceptance. If you do not accept a change, you may terminate before it takes effect.

29. Contact

Entity

Vizionsys Technologies Private Limited

Address

Bengaluru, Karnataka, India

Email

hello@imatic.ai

Phone

+91 99675 80291