Question 1

What is imatic.ai?

Accepted Answer

imatic.ai is an enterprise Voice AI Orchestration Platform — one control plane to deploy, route, monitor, and optimize autonomous voice agents that reason, collaborate, and act across your enterprise.

Question 2

How is orchestration different from a voice bot?

Accepted Answer

A voice bot handles one conversation flow. imatic orchestrates an entire fleet of agents, workflows, and integrations — managing routing, shared context, analytics, and compliance across every workflow.

Question 3

Which enterprise systems does imatic integrate with?

Accepted Answer

Pre-built connectors for Salesforce, HubSpot, Zoho, MS Dynamics, SAP, Oracle, Zendesk, ServiceNow, Freshdesk, Twilio, Exotel, Plivo, WhatsApp Business, and more — 40+ connectors plus a full REST API and webhooks.

Question 4

Is it compliant for regulated industries like BFSI?

Accepted Answer

Yes. imatic provides end-to-end audit trails, consent management, RBAC, SSO, and automated reporting, with decision explainability designed for RBI and TRAI requirements. GDPR-compliant by design.

Question 5

Can agents act, not just talk?

Accepted Answer

Yes. Agents use tools mid-conversation — look up payment history, generate payment links, check calendars, query and update your CRM — and can warm-transfer to a human with full context when needed.

Question 6

How fast can we go live?

Accepted Answer

Most teams deploy their first production agents in hours to days. Our team helps design workflows, connect telephony and CRM, and test before go-live. Book a demo to see the platform live in about 30 minutes.

Frequently Asked Questions