Citizen services
A Government That Listens — Literally
Make public services responsive and accessible with multilingual voice agents that answer citizen queries, guide processes, and never sleep.
75%
faster response
90%
efficiency gains
24/7
citizen access
20+
languages
Where voice agents go to work in government
AI Citizen Helpline
The problem: Citizens wait on hold; staff repeat the same answers.
With imatic.ai: 24/7 multilingual assistance for inquiries, forms, and service requests.
AI Scheme Awareness
The problem: Eligible citizens miss schemes and deadlines.
With imatic.ai: Proactive outbound calls explaining schemes and guiding enrollment.
AI Grievance Handling
The problem: Complaints get lost across departments.
With imatic.ai: Capture, classify, and route grievances with status updates by phone.
AI Document Guidance
The problem: Complex paperwork overwhelms applicants.
With imatic.ai: Step-by-step voice guidance through documents and procedures.